Crekax — Your Information Our Responsibilities

Welcome to Crekax. This Privacy Policy applies to users of the crekax.net website and the Crekax mobile application. Crekax deeply respects your privacy and is committed to being fully transparent about how your personal information is handled.

Reading this policy will tell you what information Crekax collects, why it collects it, how it is used, and when it may be shared with third parties. This policy has been prepared in compliance with GDPR (General Data Protection Regulation) and applicable international data protection laws.

By using the Crekax platform, you agree to this Privacy Policy. If you have any questions, our support team is always ready to help.

Crekax collects two types of information — data you provide directly, and data collected automatically through your use of the platform.

Information you provide directly:

• Full name, date of birth, and national identity details (for KYC verification)
• Email address and phone number
• Bank account or mobile banking details (for transactions)
• Password (stored in encrypted form)
• Messages and information provided when contacting support

Automatically collected information:

• IP address and approximate geographic location
• Device type, operating system, and browser details
• Game history and betting activity
• Login time, session duration, and platform usage patterns
• Information obtained from cookies and similar tracking technologies

Crekax uses your information only for specific, legitimate purposes. These purposes are detailed below:

• Account management: Registration verification, login security, and account settings management.
• Payment Processing: Confirming deposits and withdrawals, and maintaining transaction records.
• Service delivery: Managing gameplay, issuing bonuses, and running the VIP program.
• Security Assurance: Prevention of fraud, money laundering, and other illegal activities.
• Responsible Gaming: Monitoring for unusual gaming patterns and providing assistance when needed.
• Service improvement: Analyzing user experience to improve the platform.
• Contact: Sending important updates, promotions, and support messages.
• Legal compliance: Reporting to regulatory authorities and ensuring compliance.

Crekax shares information with third parties only in specific circumstances and to a limited extent. Those circumstances are described below:

• Payment Processors: Financial details required to process deposits and withdrawals.
• Game providers: Minimum information required to play.
• Security Services: For fraud detection and prevention.
• Legal obligations: When directed by a court or regulatory authority.
• Business Transfers: In the event of a company merger or acquisition (users will be notified in advance).

All third parties are bound by Crekax's strict data protection agreements and may not use your information for any other purpose.

Crekax uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience.

• Essential Cookies: These maintain your login session and ensure security — they cannot be disabled.
• Functional cookies: Remembering your language preferences and settings.
• Analytics Cookies: Understanding and improving how the platform is used.
• Security Cookies: Detecting suspicious logins and fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Crekax features to not work properly.

Crekax follows the highest industry security standards to protect your information. Our security measures are multi-layered and regularly updated.

• Across all data transfers 256-bit TLS/SSL encryption is used.
• Password bcrypt hashing Secured — no one can view your password.
• Financial Information PCI DSS Kept secure in accordance with established standards.
• Database encryption and regular security audits are conducted.
• Two-Factor Authentication (2FA) Feature is active.
• Automatic alerts are sent when a suspicious login is detected.

Crekax does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration the account is active, and 5 years after closure.
• Financial transaction details: Up to 7 years as required by law.
• Gaming history: 3 years after account closure.
• Support messages: 2 years after the issue is resolved.
• Cookie data: Session cookies expire immediately; persistent cookies last up to 1 year.

After the retention period, data is securely deleted or anonymized.

You have several important rights under GDPR and international data protection laws. Crekax fully respects these rights.

To exercise any of these rights, please contact our support team. We will respond within 30 days.

Crekax is strictly for users aged 18 and above. Crekax never knowingly collects information from anyone under the age of 18.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be securely deleted.

Crekax may update this Privacy Policy when necessary. For any significant changes, we will:

• We will send a notification to your registered email address.
• A clear notice will be displayed on the platform.
• The date of any changes will be updated on this page.

Continued use of Crekax after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.