Gaming is entertainment — not pressure. Crekax wants you to enjoy every moment, but always stay in control. This page covers our Responsible Gaming measures, support tools, and warning signs to watch for.
Our Pledge
Crekax has been clear about one thing from the very beginning — gaming should add joy to people's lives, not hardship. We know that players sometimes spend more time or money than they intended. That's something we never ignore.
That's why Responsible Gaming at Crekax isn't confined to a policy document — it's part of how we operate every day. Our tech team, support team, and every feature on the platform are built with this goal in mind.
If you feel that gaming is having a negative impact on your life — financially, with your family, or on your mental health — Crekax is here for you. Reaching out for help takes courage, and we respect that.
Responsible Gaming doesn't mean giving up gaming — it means enjoying it the right way, in the right amount, and with the right mindset. Crekax wants to help you maintain that balance.
Decide how much you're willing to spend before you start. Never go beyond that limit.
Take regular breaks. Avoid playing for hours on end without stopping.
Chasing losses by betting more after a loss is a dangerous habit.
Only play with money you can afford to lose — funds whose loss won't affect your day-to-day life.
Support Tools
These tools are completely free and available to use at any time
Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately.
FreeDecide how long you want to play before you start. You'll receive an automatic reminder when your time is up.
ImmediateTake a temporary break of 1 to 30 days. You will not be able to log in to your account during this time.
Active 24 HoursClose your account for 6 months, 1 year, or permanently. No marketing messages will be sent during this period either.
Long-TermView detailed stats on your gaming history, deposits, and time spent — any time you need.
Fully TransparentIf you're struggling with gaming, speak directly with our specialist support team.
24/7 in BanglaWarning Signs
Gaming addiction doesn't happen overnight — it builds gradually. If any of the signs below feel familiar, take a moment to reflect. Don't wait to get help.
Can't stop thinking about playing
Spending more to chase losses
Lying to family or friends about your gaming
Feeling restless or irritable when you stop playing
Finding it hard to focus on work or studies
Exceeding your set limits repeatedly
Relying on gaming to cope with stress
Using money set aside for essential household expenses
If you notice these signs, please contact Crekax support or use the self-exclusion feature. We respect whatever decision you make.
Check In With Yourself
Answer the following questions honestly. If you answer "Yes" to 3 or more, consider reaching out for support.
Did you spend more than your budget on gaming last month?
After a loss, have you tried to win it back by playing more?
Spent more time gaming than you planned?
Is gaming affecting your daily responsibilities?
Have people close to you expressed concern about your gaming?
This is not a formal mental health assessment. But asking yourself these questions is the first step toward awareness.
Step by Step
Setting deposit limits or a cooling-off period on Crekax is simple. Just a few clicks after logging in.
Log in to your account on the Crekax website or app.
Click the profile icon in the top right corner and select "Settings".
Click the "Responsible Gaming" tab in Settings.
Set a deposit limit, session time, or cooling-off period — whatever you need.
Save your changes. Lowering a limit takes effect immediately; increasing one takes 24 hours.
Additional Support
Sometimes it's hard to manage on your own. In those moments, asking for help is the smartest thing you can do. Crekax won't judge you — we'll help.
Support available in Bangla, 24 hours a day, 7 days a week. Speak to us in complete confidence.
[email protected] — Describe your issue in detail. You'll receive a response within 24 hours.
Contact Support directly and we'll lock your account right away.
The Crekax support team helps you without judgment. How much you've played or lost doesn't factor into how we treat you.
Our Commitment
Age verification is carried out at registration and on an ongoing basis. No one under 18 is permitted to play.
Our technology analyzes user gaming patterns to detect unusual activity and sends alerts when needed.
No promotional emails or notifications are sent during your self-exclusion period. Your decision is fully respected.
Your full history of deposits, withdrawals, and gaming spend is always available to review.
Crekax regularly shares gaming awareness content and takes active steps to educate its users.
Crekax adheres to international Responsible Gaming standards and is audited regularly by independent third parties.
Frequently Asked Questions
Play Responsibly, Stay in Control
Play responsibly, respect your limits, and enjoy every moment on Crekax.